Refund policy

RETURNS & REFUNDS

At Nurtured Roots we stand behind every 
single order. Your satisfaction is our 
priority and we make the process as simple 
as possible.

HOW OUR RETURNS WORK
Due to the nature of our hair care products 
we do not require items to be physically 
returned. Simply contact us and we will 
resolve your issue quickly and fairly.

To request a return or refund contact us at:
amhp1925@gmail.com

Include your order number and a brief 
description of the issue. We respond 
within 24-48 hours.

REFUNDS
If your refund is approved we will process 
it within 10 business days back to your 
original payment method. Please allow 
additional time for your bank to post 
the refund.

DAMAGES & WRONG ITEMS
If your item arrives damaged or incorrect 
contact us within 48 hours with a photo 
and we will send a replacement or issue 
a full refund immediately. No return 
needed.

MONEY BACK GUARANTEE
We are so confident in Nurtured Roots 
that we offer a full 30-day money back 
guarantee. If you use the product daily 
for 4 weeks and see no results — contact 
us for a full refund. No questions asked. 
No return required.

EXCEPTIONS
We do not offer refunds on sale items 
or gift cards.

EU CUSTOMERS
If your order is shipping to the European 
Union you have the right to cancel within 
14 days of receiving your item for any 
reason.

For all questions and concerns:
amhp1925@gmail.com

We are a small brand that genuinely cares 
about your results. If something is wrong 
we will always make it right.